New Client Information

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New Client Information <span class="sdata2" title="2017-02-03T14:30:41+00:00"></span>

What you can expect from our office…

Open Communications
We will always communicate with you as well as we can on such matters as your pet’s health condition, wellness recommendations (nutrition, etc.), financial questions, or any other items that impact your experience.

Quality Care / Thoroughness
We will monitor your pet’s progress with annual wellness examinations along with special visits you may encounter due to a change in your pet’s health. We are guided by what we call The Gold Standard of Treatment. What is important to note is that not all clinics are created equal and, therefore, when comparing costs of surgeries and your pet’s care it is important that you understand our services. For example, when performing routine surgeries, we employ an array of pain medications designed to address pre- and post-surgery symptoms. We also employ the use of fluids during surgeries that other clinics may not. When inquiring about surgeries we highly encourage you to make an apples-to-apples comparison so you can be sure that your pet is receiving the highest care possible.

Wait Times
We know your time is valuable and we respect this valuable resource. To help you manage a busy lifestyle, we offer appointments or we can see your pet on a “walk-in” basis (no appointment required). However, due to the emergency and critical cases we see along with our walk-in service, it can be difficult to predict patient flow. Therefore, at times you may experience a longer than expected wait time. We make every effort to see patients as quickly as possible without sacrificing quality care. The benefit to you as a client is that if you have an emergency your pet will be seen immediately. Additionally, if your pet is not feeling well you can come to our hospital on a walk-in basis and there is a 100% chance your pet will be seen by a doctor that day as opposed to clinics that do not offer a walk-in service. To assist in reducing wait times we encourage calling ahead so we can inform you of the best time to visit.

Janet Figarra

Janet Figarra

Compassionate Team of Professionals
We are very fortunate to have the quality of staff that the hospital has assembled. Because we are a multi-doctor hospital, we pride ourselves on “collaborative medicine”. Our team of DVMs work together, combining their medical expertise to ascertain the best treatment plans for your pet. Combined with our highly proficient and qualified support staff, our facility and equipment, your pet can be assured of receiving high quality medicine and care. As a client, you can be assured that our team of professionals will make every effort possible to attend to your needs whether it is answering questions, recommending a referral, or giving you a hug.

Honesty and Respect
Practicing medicine is not an exact science, hence the term “practicing”. Our patients, unlike humans, cannot talk to our doctors to tell them where it hurts, etc. Therefore, our doctors follow a process whereby they talk with the owners to gain their insights, physically examine the patient, and rely on their education, training and experience to make an initial diagnosis. Next, the doctor may supplement their physical exam with diagnostic laboratory testing. Sometimes, clients ask us if the diagnostic laboratory tests are necessary due to their cost. The answer to this question is a resounding YES! Our doctors would never order tests that they did not think would help in the diagnostic process. In fact, there is a basic principle with standards of care that promotes diagnosing the problem before treating it. Therefore, we always diagnose (and that can include laboratory testing) before we treat versus “symptomatic treatment” of patients (“I see, I think, I treat”). Finally, being human, we are not perfect and don’t profess to practicing “perfect medicine”. Therefore, if you have questions or concerns we ask that you please bring them to our attention as soon as possible. We are committed to providing you with straight-forward, easy to understand answers.

Confidentially
We are bound to privacy laws just as with human medicine and also respect your privacy. Furthermore, we feel an ethical obligation that the information within veterinary medical records is considered privileged and confidential. It must not be released except by court order or consent of you, the owner of the patient. As a result, we will only release records to individuals who are listed in our records as an “owner”. Therefore, we encourage clients to be clear with us regarding who has ownership of their pet. Civil unions, joint custody where owners have different last names, etc., are examples where confusion can exist, placing the hospital in a potentially awkward situation.

Over-the-Counter Items
We provide our clients with the highest quality product lines available on the market today. We carry pet foods from suppliers such as Hill’s Science Diet and Prescription Diets, Royal Canin, Purina, and Iams; parasite control products from Pfizer, Merial, and Novartis; supplements, shampoos, and veterinary exclusives. Also, our prices are competitive with both large pet retail stores and internet retailers and in some cases our prices are actually lower.

Online Ordering for Food & Medicine
Ann Arbor Animal Hospital is proud to offer home delivery of food and medication using VetSource. Just click on the link provided below.

Home Delivery of Pet Food & Medicine