Last Updated 4/7/20
Please refer to this post for the latest in our policies during the ongoing coronavirus crisis. This post will be updated as things change; a * denotes a changed section since the last update.
As essential businesses, AAAH and AAAH Emergency Service remain open to serve the needs of our pet-loving community. In accordance with CDC recommendations, Michigan’s Stay-at-Home Order, Washtenaw County’s Emergency Order to Protect Essential Employees, and as recommended by the AVMA and MVMA we are strictly limiting building access to health-screened AAAH/ER staff only. We understand the anxiety that separation from your pet may bring and are deeply grateful for your understanding as we do our best to keep our community safe.
We are currently offering telephone conferencing and remote care. Please see our post, kindly prepared by Dr. Jarrett, for details.
GENERAL INFORMATION FOR ALL CLIENTS
* 1. The Covid-19 Coronavirus has been detected in one of several sick big cats at the Bronx Zoo (read the USDA statement on Nadia the tiger )and a cat in Belgium who became ill approximately one week after her Covid-19-positive owner. Additionally, two dogs in Hong Kong who did not have signs of illness, were reported positive for Covid-19. No instances of pet-to-owner transmission have been documented, however viral particles from a sneeze or cough could linger on a pet’s fur and be carried to others. Eliminating pet kissing, food-sharing, wrestling, tug-of-war and fetch games and carefully washing your hands after any pet contact will help decrease the risk of disease transmission.
2. Feline-specific and Canine-specific Coronaviruses exist and do not cause human illness. It’s also important to know that available feline and canine Coronavirus vaccines are variably effective in pets and would not provide immunity to Covid-19 in pets or people.
3. Please do not visit if you or a member of your household have been tested for Covid-19, have a fever or other signs of illness, or have in the past two weeks traveled anywhere outside of Michigan.
4. If you or a member of your household is a human health care or other essential worker, please phone ahead at 734-662-4474 so we may determine the safest way to help your pet.
5. If you or member of your household are ill and have no one else to transport an urgently sick or injured pet, please phone ahead at 734-662-4474 so we may determine the safest way to help you and your pet.
6. Please limit the number of people accompanying pet visits. Leave children, elderly and/or immunocompromised family and friends, and pets not requiring care, at home.
7. Please check-in by phone at 734-662-4474 and provide a current phone number. A staff member will phone when a doctor is available and meet you at your car to transport your pet indoors. Please have your dog ready outside the car and on a leash. Staff members are unable to enter your car to retrieve a dog. A clean AAAH slip-lead will be used to transport your dog indoors. All cats must arrive in a carrier for transport indoors. Disinfectant wipes will be used on all carriers.
8. These extra safety measures will slow us down. We very much appreciate your patience as we navigate unfamiliar routines for check-in, sharing treatment plans, and processing payments.
SCHEDULED SURGERIES AND OTHER APPOINTMENTS
We are currently scheduling urgent procedures only. Please remain in your car and phone us at 734-662-4474 upon arrival. We’ll take it from there!
PRESCRIPTION & SPECIAL DIET REFILLS
For stable pets requiring prescription or diet refills, please refer to our online store or call our prescription line at 734-887-7900 to arrange additional refills. Please use our drive-thru for payment and pick-up.
We are continuing to provide Rabies and time-sensitive puppy and kitten vaccination as well as urgent care. Please check-in via phone at 734-662-4474 and wait in the parking lot, we’ll take a brief history and call when an exam room is available.
A staff member will phone and meet you at your car to transport your pet indoors. Please have your dog ready outside the car and on a leash. Staff members are unable to enter your car to retrieve a dog. A clean AAAH slip-lead will be used to transport your dog indoors. All cats must arrive in a carrier for transport indoors. Disinfectant wipes will be used on all carriers.
Following examination, a veterinarian will call to discuss exam findings and recommendations before proceeding. To speed the process and limit contact, a staff member will be available to accept over-the-phone credit card payment while your pet is being treated.
URGENT AND EMERGENCY VISITS
Please call ahead at 734-662-4474 to alert us of your pet’s need and remain in your car when you arrive. We’ll make every attempt to assess and stabilize your pet as quickly as possible and phone you to discuss recommended care.
At this time, we intend to continue 24-hour service and close monitoring of our pets requiring hospitalized care. We’re happy to update you on your pet’s status and care plan and may be able to share short videos, however we will not have in-hospital visitation.
* PRO-K9 TRAINING IS CURRENTLY OFFERING VIDEO-CHAT TRAINING SESSIONS
They are postponing their next round of classes that were set to begin mid-April, and hope to resume in early June with their next scheduled round. They’re currently offering video-chat training sessions.
Title: COVID-19 FAQ for Pet Owners
Author(s): Mark Rishniw, BVSc, PhD, DACVIM (SA-IM), DACVIM (CA)
Source: CDC Center for Disease Control