Ann Arbor Animal Hospital drive-thru prescription pick-upThe hotline number is 734-887-7900.

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Ann Arbor Animal Hospital offers a Prescription Refill hotline for medications and pet food, serving our clients 24 hours a day. For your convenience, we offer a choice of drive-through or walk-in service.

Our hours of operation are Monday through Friday, 8am to 7pm and Saturdays and Sundays from 8am to 2pm; you can pick up your order at either our drive-through (drive-through not open on Sundays) or at the front counter. Order processing takes 24 hours. Unfortunately, orders are not processed on weekends or holidays.

Though prescription pick-up is available during Emergency Service hours and holidays, please note that a $10.00 dispensing fee will be added to the bill due to our staff’s attention on treating critical patients.

The hotline number is 734-887-7900. If your order is an emergency, please hit “0” to speak to one of our team members. To avoid hearing the Hotline message the next time you call, please select “1” when the greeting starts.

Information we require in order to accurately fill a prescription:

  • Your name and the spelling of your name
  • Your pet’s name and the spelling of your pet’s name
  • Your telephone number
  • The name of the prescription medication or prescription pet food you are ordering
  • The dosage of medication or desired size and quantity of pet food