We welcome new clients and want your experience to be as smooth as possible when you visit us. If you’d like to save time filling out paperwork at your first visit, you can click/tap either of the following links:

  1. Print out the new client form at home and bring the completed form with you when you come in, or
  2. Go here to fill out the new client form on our site.

What you can expect from us:

Open Communications

We will always communicate with you as well as we can. We are happy to answer questions on your pet’s health condition, wellness recommendations (nutrition, etc.), financial questions, or any other issues that impact your experience.

Quality Care / Thoroughness

We will monitor your pet’s progress with annual wellness examinations along with special visits you may encounter due to a change in your pet’s health. We are guided by what we call The Gold Standard of Treatment. What is important to note is that not all clinics are created equal and, therefore, when comparing costs of surgeries and your pet’s care it is important that you understand our services. For example, when performing routine surgeries, we employ an array of pain medications designed to address pre- and post-surgery symptoms. We also employ the use of fluids during surgeries which other clinics may not. When inquiring about surgeries we highly encourage you to make an apples-to-apples comparison so you can be sure that your pet is receiving the highest care possible.

Janet Figarra holding her dog

Janet Figarra, DVM

Compassionate Team of Professionals

We are very fortunate to have the quality of staff that the hospital has assembled. Because we are a multi-doctor hospital, we pride ourselves on “collaborative medicine”. Our team of DVMs work together, combining their medical expertise to ascertain the best treatment plans for your pet.

Combined with our highly proficient and qualified support staff, our facility and equipment, your pet can be assured of receiving high quality medicine and care. As a client, you can be assured that our team will make every effort possible to attend to your needs. Whether it is answering questions, recommending a referral, or giving you a hug, we are here to help.

Honesty and Respect

Practicing medicine is not an exact science, hence the term “practicing”. Our patients, unlike humans, cannot talk to our doctors to tell them where it hurts, etc. Therefore, our doctors follow a process whereby they talk with the owners to gain their insights, physically examine the patient, and rely on their education, training and experience to make an initial diagnosis. Next, the doctor may supplement their physical exam with diagnostic laboratory testing.

Sometimes, due to costs, clients ask us if the diagnostic laboratory tests are necessary. The answer to this question is a resounding YES! Our doctors would never order tests that they did not think would help in the diagnostic process. In fact, there is a basic principle with standards of care that promotes diagnosing the problem before treating it. Therefore, we always diagnose (and that can include laboratory testing) before we treat versus “symptomatic treatment” of patients (“I see, I think, I treat”). Finally, being human, we are not perfect and don’t profess to practicing “perfect medicine”. Therefore, if you have questions or concerns we ask that you please bring them to our attention as soon as possible. We are committed to providing you with straight-forward, easy to understand answers.


We are bound to privacy laws just as with human medicine and also respect your privacy. Furthermore, we feel an ethical obligation that the information within veterinary medical records is considered privileged and confidential. It must not be released except by court order or consent of you, the owner of the patient. As a result, we will only release records to individuals who are listed in our records as an “owner”. Therefore, we encourage clients to be clear with us regarding who has ownership of their pet. Civil unions, joint custody where owners have different last names, etc., are examples where confusion can exist, placing the hospital in a potentially awkward situation.

Over-the-Counter Items

We provide our clients with the highest quality product lines available on the market today. We carry pet foods from suppliers such as Hill’s Science Diet and Prescription Diets, Royal Canin, Purina, and Iams; parasite control products from Pfizer, Merial, and Novartis; and supplements, shampoos, and veterinary exclusives. Our prices are competitive with both large pet retail stores and internet retailers and in some cases are actually lower.

Online Ordering for Food & Medicine

Ann Arbor Animal Hospital is proud to offer home delivery of food and medication using MyVetStoreOnline. Just click or tap on the link box provided below.

link image to online pharmacy