Janet Figarra, DVM
Compassionate Team of Professionals
We are very fortunate to have the quality of staff that the hospital has assembled. Because we are a multi-doctor hospital, we pride ourselves on “collaborative medicine”. Our team of DVMs work together, combining their medical expertise to ascertain the best treatment plans for your pet.
Combined with our highly proficient and qualified support staff, our facility and equipment, your pet can be assured of receiving high quality medicine and care. As a client, you can be assured that our team will make every effort possible to attend to your needs. Whether it is answering questions, recommending a referral, or giving you a hug, we are here to help.
Honesty and Respect
Practicing medicine is not an exact science, hence the term “practicing”. Our patients, unlike humans, cannot talk to our doctors to tell them where it hurts, etc. Therefore, our doctors follow a process whereby they talk with the owners to gain their insights, physically examine the patient, and rely on their education, training and experience to make an initial diagnosis. Next, the doctor may supplement their physical exam with diagnostic laboratory testing.
Sometimes, due to costs, clients ask us if the diagnostic laboratory tests are necessary. The answer to this question is a resounding YES! Our doctors would never order tests that they did not think would help in the diagnostic process. In fact, there is a basic principle with standards of care that promotes diagnosing the problem before treating it. Therefore, we always diagnose (and that can include laboratory testing) before we treat versus “symptomatic treatment” of patients (“I see, I think, I treat”). Finally, being human, we are not perfect and don’t profess to practicing “perfect medicine”. Therefore, if you have questions or concerns we ask that you please bring them to our attention as soon as possible. We are committed to providing you with straight-forward, easy to understand answers.
We are bound to privacy laws just as with human medicine and also respect your privacy. Furthermore, we feel an ethical obligation that the information within veterinary medical records is considered privileged and confidential. It must not be released except by court order or consent of you, the owner of the patient. As a result, we will only release records to individuals who are listed in our records as an “owner”. Therefore, we encourage clients to be clear with us regarding who has ownership of their pet. Civil unions, joint custody where owners have different last names, etc., are examples where confusion can exist, placing the hospital in a potentially awkward situation.
We provide our clients with the highest quality product lines available on the market today. We carry pet foods from suppliers such as Hill’s Science Diet and Prescription Diets, Royal Canin, Purina, and Iams; parasite control products from Pfizer, Merial, and Novartis; and supplements, shampoos, and veterinary exclusives. Our prices are competitive with both large pet retail stores and internet retailers and in some cases are actually lower.
Online Ordering for Food & Medicine
Ann Arbor Animal Hospital is proud to offer home delivery of food and medication using MyVetStoreOnline. Just click or tap on the link box provided below.