Ann Arbor Animal Hospital drive-thru prescription pick-up

Clients now have several options for getting their prescriptions filled at Ann Arbor Animal Hospital, serving our clients 24 hours a day! When it’s time to pick up, we offer for your convenience a choice of drive-through or walk-in service. You can also have your prescriptions delivered to your home by using our Online Store.

  • Our hours of operation are Monday through Friday, 8am to 7pm and Saturdays and Sundays from 8am to 2pm; you can pick up your order at either our drive-through (drive-through not open on Sundays) or at the front counter.
  • A request for food or medication is not a guarantee that we will fill it; we may decline to fill your request if our records indicate it would be inappropriate, or if we have insufficient information on file to support filling the request.  In either case, we will contact you to discuss.
  • Order processing takes 24 hours. Unfortunately, orders are not processed on weekends or holidays.
  • Prescription pick-up is available during Emergency Service hours and holidays, though a $12.00 dispensing fee will be added to the bill due to our staff’s attention on treating critical patients.

We will contact you once your request has been filled, or if there are any issues with your request.

Pick Up at Ann Arbor Animal Hospital

The hotline number is 734-887-7900. If your order is an emergency, please hit “0” to speak to one of our team members. To avoid hearing the Hotline message the next time you call, please select “1” when the greeting starts.

Information we require in order to accurately fill a prescription:

  • Your name and the spelling of your name
  • Your pet’s name and the spelling of your pet’s name
  • Your telephone number
  • The name of the prescription medication or prescription pet food you are ordering
  • The dosage of medication or desired size and quantity of pet food

Clients can submit refill requests through this website instead of using the hotline. Simply fill out the form below and click “Submit”.

Prescription Refills

Home Delivery

If you’d prefer delivery to your home, Ann Arbor Animal Hospital is proud to offer home delivery of food and medication prescriptions through our partnership with MyVetStoreOnline. Just click on the big My Vet Store button below!

get prescriptions filled at our online pharmacy

Our Prescription Policy

Please take a few minutes to read our hospital’s online prescription policy by expanding the toggle below.

Note: FDA regulations require a valid client-patient-doctor relationship which, in simple terms, means we have to have seen the patient within the previous 12 months. If your pet hasn’t been seen by us within the last year, we will likely need to see them in the office for an exam to continue prescribing medications.

With rising costs, people are trying to save money and internet pharmacies are an option. For this reason, we price our parasite prevention products competitively with the major online pharmacies when you include the free doses or rebates we offer. Please understand that it is not our intent to discourage you from purchasing your medications elsewhere, as everyone has to do what is right for themselves. Finally, as your veterinarian, we feel obligated to share concerns that have surfaced with internet pharmacies:

  1. Drug manufacturers only guarantee products purchased directly from a veterinarian. Example: heartworm preventive given monthly carries a guarantee that proper use of the product will prevent heartworm and internal parasite infection. If, however, your pet is diagnosed with one of these parasites after using a preventive, AAAH will treat your pet at no cost to you. If, on the other hand, you purchase the product from an internet pharmacy, you must treat your pet with your own resources and then deal with the internet pharmacy for reimbursement of care.
  2. Counterfeit drugs have been an issue at both human and pet online pharmacies. You can find useful information on this topic at the FDA’s website.
  3. Discount coupons or free product with purchase offers which manufacturers supply to veterinarians are not available with internet purchases.
  4. Many veterinary manufacturers limit product sales to licensed veterinarians. At least one internet pharmacy has been heavily fined for selling non-FDA approved drugs. This creates liability concerns for us when we’re asked to validate prescriptions requests from these companies.
  5. Appropriate handling, storage and shipping procedures may not be followed rendering heat sensitive drugs ineffective.
  6. We have known some of these pharmacies to sell short or dated product. Sorry, we cannot exchange them.
  7. When you have a prescription filled at AAAH you receive the medications your pet needs and do not have to wait to receive your medications “5 to 9” business days after placing your order.

It is important to us that our patients receive quality medications in the correct dosage with proper labeling. If you elect to obtain medications elsewhere, we will be happy to provide a written prescription directly to you by either mailing you the prescription or leaving it for you at the drive-thru. It will be the client’s responsibility to locate a reliable source to fill the prescription. Due to prior issues with fraudulent purchases our hospital will not fax a prescription under any circumstances. Here are a few suggestions we hope you’ll consider:

  1. Be sure the pharmacy is licensed by the State of Michigan. Consumers have little recourse from problems caused by unlicensed, out-of-state companies.
  2. Ask about shipping charges in advance as these can significantly increase costs.
  3. Please consider your time, especially if the vendor has questions, needs additional documentation, etc. Unfortunately, our hospital cannot act in this capacity for you.